Resolved : Windows 11 installation create problem with "Windows Update"

[bourhis]

Hi,

after using "Opsi" to install "Windows 11", I have a problem with "Windows Update" which doesn't works !
I must use :
"Select Start > Settings > System > Troubleshoot > Other troubleshooters. Next, under Most frequent, select Windows Update > Run."
and reboot the PC to resolve it !

If I install directly Windows on the same PC, there is no problem.
I tried with Win11 version 22H2, 23H2 and the newest 24H2 (with experimental win11-x64_4.3.0.2-4.opsi).

Any idea ?

Regards.

[m.radtke]

Hi

did you install config-win10 or config-win11 ?

Ist the service "delivery optimization" running?

Regards
Mathias

[bourhis]

I install "config-win10" ; where can I find "config-win11" ?

[m.radtke]

Installing config-win10 with the update properties set incorrect triggers the change in delivery optimization and therefore leads to your problem

How is the product configured?

Regards
Mathias

[bourhis]

Hi,

I install the product "config-win10" with all his default properties.
What I have to change ?

Regards

[m.radtke]

Please check if the service "wuauserv" is running when the machine is in the broken state.

If it isn't the service gets deactivated when the property "disable_update_service" is set to true

Regards
Mathias

[bourhis]

Hi,

"Windows Update service" (wuauserv) is running in both state (broken or not) with "start mode" : "Manuel (Déclencher le démarrage)" (I suppose "Manual (Trigger Start)" in english version of Windows).

I finded a (bad) way to solve my problem : I use "MSI Package Builder" to "capture" what is doing "C:\Program Files\WindowsApps\Microsoft.GetHelp_10.2302.10601.0_x64__8wekyb3d8bbwe\GetHelp.exe" and I made a "localboot" package with the ".msi" created... but I don't know what is really do

Regards.

[m.radtke]

Hi

best thing to know would be what does the MSI change to make the update work again.
Is there any option to know what things it changes?

Please also check the following registry values

Code: Alles auswählen

"HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DeliveryOptimization" DODownloadMode
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update" AUOptions
"HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate" DoNotConnectToWindowsUpdateInternetLocations, DisableWindowsUpdateAccess and DisableDualScan
"HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\WindowsStore\WindowsUpdate" AutoDownload

Regards
Mathias

[bourhis]

Hi,

The windows "gethelp" app. don't report anything : it only said that it execute a "test" !

The registry values just after Windows 11 24H2 installation (with the "opsi-client") :

Code: Alles auswählen

HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsStore\WindowsUpdate	AutoDownload	don't exist !
HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update	AUOptions	don't exist !
HKLM\Software\Policies\Microsoft\Windows\DeliveryOptimization	DODownloadMode	don't exist !
HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate	DoNotConnectToWindowsUpdateInternetLocations	don't exist !
HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate	DisableWindowsUpdateAccess	don't exist !
HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate	DisableDualScan	don't exist !

After installation of "localboot" "config-win10" :

Code: Alles auswählen

HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsStore\WindowsUpdate	AutoDownload		4
HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update	AUOptions		4
HKLM\Software\Policies\Microsoft\Windows\DeliveryOptimization	DODownloadMode		0
HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate	DoNotConnectToWindowsUpdateInternetLocations		0
HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate	DisableWindowsUpdateAccess		0
HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate	DisableDualScan		don't exist !

and after execution of ".msi" (generate by "MSI Package Builder") :

Code: Alles auswählen

HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsStore\WindowsUpdate	AutoDownload			4
HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update	AUOptions			4
HKLM\Software\Policies\Microsoft\Windows\DeliveryOptimization	DODownloadMode			0
HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate	DoNotConnectToWindowsUpdateInternetLocations			0
HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate	DisableWindowsUpdateAccess			0
HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate	DisableDualScan			don't exist !

==> there is no change !

Regards

[m.radtke]

Hi

if there is no change then those suggested registry entries are not the problem.

Is there any possibility to create a diff of the registry entries before and after the MSI?
So you could post the changed registry entries and then we can see which of those changed entries are also changed by config-win10

Regards
Mathias