Installation Microsoft Surface Pro 7 fails
Verfasst: 07 Nov 2019, 09:38
Hey all together,
we are currently having an issue to install the new Surface Pro 7 devices.
There is no problem with previous generations like Surface 6 for example. This works completely fine.
What should happen?
First situation: Trying PXE boot. I can see that the device loads the kernel successfully. (install-x64... done)
Afterwards the device loads the file (miniroot-x64.bz2...done) But after that, no further steps take action.
It seems like it runs in a timeout?! or something like that.
Second situation: Trying to boot from USB. Therefore i attach a screenshot i took.
https://ibb.co/yWD555M
What happened?
Are error messages visible in the log?
Logs don't show anything special, it just loads the previous steps and then it just stops without any error message.
Nov 7 13:29:47 OPSINAME in.tftpd[8924]: RRQ from XXX filename linux/pxelinux.cfg/elilo.efi
Nov 7 13:29:47 OPSINAME in.tftpd[8925]: RRQ from XXX filename linux/pxelinux.cfg/AC1E0A13.conf
Nov 7 13:29:47 OPSINAME in.tftpd[8926]: RRQ from XXX filename linux/pxelinux.cfg/AC1E0A-x86_64.conf
Nov 7 13:29:47 OPSINAME in.tftpd[8927]: RRQ from XXX filename linux/pxelinux.cfg/AC1E0A.conf
Nov 7 13:29:47 OPSINAME in.tftpd[8928]: RRQ from XXX filename linux/pxelinux.cfg/AC1E-x86_64.conf
Nov 7 13:29:47 OPSINAME in.tftpd[8929]: RRQ from XXX filename linux/pxelinux.cfg/AC1E.conf
Nov 7 13:29:47 OPSINAME in.tftpd[8930]: RRQ from XXX filename linux/pxelinux.cfg/AC-x86_64.conf
Nov 7 13:29:47 OPSINAME in.tftpd[8931]: RRQ from XXX filename linux/pxelinux.cfg/AC.conf
Nov 7 13:29:47 OPSINAME in.tftpd[8932]: RRQ from XXX filename linux/pxelinux.cfg/01-b8-31-b5-2e-29-07
Nov 7 13:29:48 OPSINAME in.tftpd[8935]: RRQ from XXX filename /linux/install-x64
Nov 7 13:29:52 OPSINAME in.tftpd[8948]: RRQ from XXX filename /linux/pxelinux.cfg/miniroot-x64.bz2
With what version of the used components does the problem occur?
Everything is up2date. Newest OPSI version and newest .iso from stable branches.
Any ideas or solutions are much appreciated. If you need any further informations, i will post it asap.
Best regards
we are currently having an issue to install the new Surface Pro 7 devices.
There is no problem with previous generations like Surface 6 for example. This works completely fine.
What should happen?
First situation: Trying PXE boot. I can see that the device loads the kernel successfully. (install-x64... done)
Afterwards the device loads the file (miniroot-x64.bz2...done) But after that, no further steps take action.
It seems like it runs in a timeout?! or something like that.
Second situation: Trying to boot from USB. Therefore i attach a screenshot i took.
https://ibb.co/yWD555M
What happened?
Are error messages visible in the log?
Logs don't show anything special, it just loads the previous steps and then it just stops without any error message.
Nov 7 13:29:47 OPSINAME in.tftpd[8924]: RRQ from XXX filename linux/pxelinux.cfg/elilo.efi
Nov 7 13:29:47 OPSINAME in.tftpd[8925]: RRQ from XXX filename linux/pxelinux.cfg/AC1E0A13.conf
Nov 7 13:29:47 OPSINAME in.tftpd[8926]: RRQ from XXX filename linux/pxelinux.cfg/AC1E0A-x86_64.conf
Nov 7 13:29:47 OPSINAME in.tftpd[8927]: RRQ from XXX filename linux/pxelinux.cfg/AC1E0A.conf
Nov 7 13:29:47 OPSINAME in.tftpd[8928]: RRQ from XXX filename linux/pxelinux.cfg/AC1E-x86_64.conf
Nov 7 13:29:47 OPSINAME in.tftpd[8929]: RRQ from XXX filename linux/pxelinux.cfg/AC1E.conf
Nov 7 13:29:47 OPSINAME in.tftpd[8930]: RRQ from XXX filename linux/pxelinux.cfg/AC-x86_64.conf
Nov 7 13:29:47 OPSINAME in.tftpd[8931]: RRQ from XXX filename linux/pxelinux.cfg/AC.conf
Nov 7 13:29:47 OPSINAME in.tftpd[8932]: RRQ from XXX filename linux/pxelinux.cfg/01-b8-31-b5-2e-29-07
Nov 7 13:29:48 OPSINAME in.tftpd[8935]: RRQ from XXX filename /linux/install-x64
Nov 7 13:29:52 OPSINAME in.tftpd[8948]: RRQ from XXX filename /linux/pxelinux.cfg/miniroot-x64.bz2
With what version of the used components does the problem occur?
Everything is up2date. Newest OPSI version and newest .iso from stable branches.
Any ideas or solutions are much appreciated. If you need any further informations, i will post it asap.
Best regards