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Black screen deploying Intel HD 350 Video card

Verfasst: 05 Jul 2017, 15:44
von ttblum
I'm deploying an HP computer with a built in Intel HD 350 video card.

I uploaded the driver, choosing byAudit. The workstation does an unattended install OK, but when it boots up the screen is all black, even though everything else is working.

I'm assuming I should be doing this by doing it by uploading the drivers, not by deploying the driver setup.exe with opsi-agent afterwards?

Re: Black screen deploying Intel HD 350 Video card

Verfasst: 05 Jul 2017, 23:08
von ttblum
When I boot the factory OS image I get a black screen also, so this doesn't have anything to do with my OS install. No monitors are being detected, using a DisplayPort to DVI-D adapter.

Re: Black screen deploying Intel HD 350 Video card

Verfasst: 06 Jul 2017, 10:53
von m.radtke
Hi

maybe the adapter is faulty.
Try it directly.

Cheers

Re: Black screen deploying Intel HD 350 Video card

Verfasst: 06 Jul 2017, 15:56
von SisterOfMercy
ttblum hat geschrieben:No monitors are being detected, using a DisplayPort to DVI-D adapter.


I had a similar issue. It might be a passive adapter, which is not supported on onboard connectors. (or it was active that wasn't supported)
Anyway, try to connect directly to a DP monitor.