NIC driver not working for Intel I217-LM

ttblum
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Registriert: 23 Jun 2017, 14:18
Wohnort: Cleveland, Ohio USA

NIC driver not working for Intel I217-LM

Beitragvon ttblum » 16 Apr 2018, 21:26

Hello,

I'm having trouble with the I217-LM NIC in my Dell E6430 laptops.

It shows up as eth0/eno1, and detects a link, but I can't get any traffic in or out of it. I'm not able to get any DHCP leases, if I configure a static IP all traffic outbound disappears, it doesn't respond to inbound traffic either.

This is happening with Opsi boot CDs (opsi4.1.0-client-boot-cd_20180309.iso), and it's also happening with Clonezilla (clonezilla-live-20180118-bionic-amd64).

Where should I report this upstream?

uncle_scrooge
Beiträge: 458
Registriert: 21 Feb 2012, 12:03
Wohnort: Mainz

Re: NIC driver not working for Intel I217-LM

Beitragvon uncle_scrooge » 17 Apr 2018, 09:30

A shot in the dark....
These devices come preinstalled with a flavor of Windows?
They have been booted into Windows before?

If you say yes twice take one device, boot into Windows and disable all energy saving settings for the NIC. And disable WOL.
And try again with the bootimage and/or CloneZilla.
There are (dated) rumors that Windows messes things up when it comes to I217.

ttblum
Beiträge: 71
Registriert: 23 Jun 2017, 14:18
Wohnort: Cleveland, Ohio USA

Re: NIC driver not working for Intel I217-LM

Beitragvon ttblum » 17 Apr 2018, 16:58

Oops, these are E6540 laptops (not E6430), my mistake.

I disabled WOL on one of them, and was immediately able to get traffic in and out to the LAN OK:

Code: Alles auswählen

# ethtool -s eno1 wol d

Thanks, this helps me a lot. Still seems like a bug that should be reported somewhere.

Windows 7 x64 then loaded fine, but when Windows 7 booted to the desktop a dialogue popped up that said:

Alps_SetMountMonitor Error!!
https://prnt.sc/j6gryo

and the touchpad didn't work.

It was also prompting to reboot, and after rebooting the touchpad is working now.

Sigh, so since I got the error message I fear something with the touchpad drivers isn't correct

uncle_scrooge
Beiträge: 458
Registriert: 21 Feb 2012, 12:03
Wohnort: Mainz

Re: NIC driver not working for Intel I217-LM

Beitragvon uncle_scrooge » 17 Apr 2018, 18:26

As Intel is the maintainer of the e1000e driver (the one which is used for the I217 family) you should address it there.
The open source aka Linux 'representation' can be found here: https://sourceforge.net/projects/e1000/

As I don't have a Dell laptop at hand, I can't be of real help here.
Where did you get the driver? And how did you integrate it?
Does this message only pop up after the initial reboot? Or after every reboot?

ttblum
Beiträge: 71
Registriert: 23 Jun 2017, 14:18
Wohnort: Cleveland, Ohio USA

Re: NIC driver not working for Intel I217-LM

Beitragvon ttblum » 18 Apr 2018, 19:50

OK, thanks, I've opened a ticket here: https://sourceforge.net/p/e1000/bugs/610/

For the drivers, I downloaded a CAB containing all the drivers from here:

http://en.community.dell.com/techcenter/enterprise-client/w/wiki/4801.latitude-e6540-windows-7-driver-cab

extracted them with 7zip, and uploaded them to Opsi using configed. These are the same steps I take as for my other laptop models.

The 'Alps_SetMountMonitor' error only happened when Windows booted for the first time. It has not reappeared after subsequent reboots.

uncle_scrooge
Beiträge: 458
Registriert: 21 Feb 2012, 12:03
Wohnort: Mainz

Re: NIC driver not working for Intel I217-LM

Beitragvon uncle_scrooge » 19 Apr 2018, 19:59

There are quite a few entries on the web with 'Alps_SetMouseMonitor'. With Dell and Lenovo devices.
But nothing where I would say Yeah! That's it.
Any hints from the event logs? Maybe the pointing device needs one reboot at last to initialize itself and the driver framework completely.
Sorry, but I am off here.